FAQ

I. Merchandise, Shipping, and Return Policies

Merchandise Depiction

Some merchandise may appear slightly larger or smaller than its actual size due to computer screen defaults or photography techniques. Merchandise may also appear larger or smaller to clearly show details or to show the entire item. Merchandise size on the screen should not be taken to indicate actual size unless expressly stated.

Custom Orders

I love to work on custom jewelry designs. Please send me your desires, ideas, color and material preferences and I will respond to your request. Once we’ve settled on a design and price, I will create a special listing for you.

Because of their unique nature, all custom designs are non-refundable.

Shipping

Genuine Bijoux uses the United States Postal Service (USPS) to ship all items. Shipping costs are shown at checkout.

Most items ship on the next business day after your order is placed. Complete and accurate shipping information is necessary to avoid delays. If you live in Redlands, CA and would like to arrange a local pick-up, please select this option at checkout; we will contact you to arrange the details.

Merchandise Availability

Most merchandise is in stock and ready to ship. Rarely, inventory status may temporarily change. If you place an order and an item is not in stock, we will contact you ASAP.

Delivery

You will typically receive your merchandise within 3 to 5 business days of the shipping date. If you have questions about the delivery of your order, please contact us.

Undelivered Packages

If you do not receive your package in a reasonable time, contact us and we will initiate a tracking search when accessible.

Incorrect Address

Genuine Bijoux is not responsible for any packages lost due to incorrect address information or other customer error. We generate our shipping labels from the information provided to us during checkout. If you give us an incorrect or incomplete address and your package is lost, Genuine Bijoux is not financially responsible.

Refused Orders

If you refuse your order upon delivery, you are liable for all outbound and return shipping charges, plus a 10% restocking fee.

Cancellations

If you need to cancel an order, please contact us immediately. After orders have been shipped, you are liable for all outbound and return shipping charges.

Incorrect or Damaged Merchandise

If a package shows signs of damage, please do not open or accept it. Please contact us within 7 days of delivery. If the package looks good, but upon opening it you determine that merchandise is damaged or incorrect, please contact us within 7 days of delivery. After the merchandise is returned to us we will be happy to ship you a replacement.

Should you fail to notify us of any damaged or incorrect merchandise within 7 days of delivery, Genuine Bijoux is not responsible for these items and will not be able to issue a replacement or refund.

Sales Tax

Local taxes, if applicable, will be added to your order. Genuine Bijoux collects sales tax for the state of California.

Return Policy

We greatly appreciate your business and we want you to be happy with your purchase. New, unused merchandise may be returned for a refund under the following conditions: items are returned in their original condition, in packaging as shipped, and within 30 days of the purchase date. Due to hygienic concerns, we cannot accept returns of earrings unless they are damaged. Gift recipients are entitled to a non-refundable merchandise credit.

Any merchandise that is blemished, scratched, broken, or altered will not be accepted for a refund or exchange, unless the damage occurred during the original shipment or the merchandise was faulty due to errors of fabrication.

It is your responsibility to ship the merchandise back to us. Please contact us to receive a return authorization number and the return shipping address. When returning merchandise, we require that you write the return authorization number on the outside of the package. Returned items will not be accepted without this return authorization number on the label. You are responsible for the risk of loss and damage to merchandise being shipped for return, exchange, or replacement.

Once we receive the merchandise, we will credit the original credit or debit card used for the purchase, less the outbound shipping costs. Shipping costs will not be refunded. All returns are subject to a 10% restocking fee. Please allow 1-2 weeks for refunds to be processed.

Returned merchandise will not be processed under the following conditions: if items are returned without a return authorization number, returned to an improper shipping address, returned more than 30 days after purchase, returned without their original packaging, or returned in a manner inconsistent with their original, unused condition.

Genuine Bijoux reserves the right to determine, at its sole discretion, the condition and completeness of returned merchandise.

II. Privacy Policy

Information Sharing

If you choose to give us personal information we may use that information to correspond with you, process an order, or provide you with a subscription. We do not share your information with any third parties unless required by law, by courtorder, or in the good faith belief that disclosure is otherwise advisable.

Information Security

We intend to protect the quality and integrity of your personal information. We ask only for the information we believe necessary to process your order or to better serve you. We have implemented reasonable technical and managerial procedures to keep the information secure.

Payment Information

We accept Visa, MasterCard, American Express, and Discover credit and debitcards. Payments are processed through Paypal’s secure payment gateway. No credit or debit card information is ever seen by us or stored on our servers.

Once an item is sold, payment must be received within 24 hours.

Log Files

Genuine Bijoux maintains log files of the traffic that visits the www.genuinebijoux.com website. Log files are used to manage traffic loads, to identify the content most commonly accessed, and to determine the information technology requirements necessary to provide reliable service. Information collected includes IP addresses and browser types.

Cookies

“Cookies” can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then be stored on your system. Genuine Bijoux uses cookies to remember items placed in the shopping cart or record user-specific information on the pages the visitor selects for viewing.

No Liability for Acts of Third Parties

We will have no liability for disclosure of personally identifying information due to errors in transmission or unauthorized acts of third parties.

Links to Third Party Web Sites

Genuine Bijoux links to other websites. Links to third party websites are provided solely as a convenience to you. If you select these links you will leave the Genuine Bijoux website. Genuine Bijoux is not responsible for the privacy policies or content of third party websites. If you decide to access any of the third party sites, you do so entirely at your own risk.

Children’s Online Privacy

The Children’s Online Privacy Protection Act took effect as of April 21, 2000. The Act concerns websites directed toward children under age 13. www.genuinebijoux.com does not collect information on anyone below 13 years of age. We ask that children refrain from submitting any information to us without the expression permission of a parent or guardian.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes or updates will be effective immediately upon posting to the website. Your use of this site constitutes acceptance of our policy. If you do not agree to the terms, please exit from this site immediately.

III. Legal and Terms of Service

Please read the following Terms of Service and Disclaimer carefully before using this website. By using this site, you agree to these Terms of Service. If you do not agree to these Terms, you may not use this site. Genuine Bijoux reserves the right, at any time, to modify, alter, or update these Terms of Service and you agree to be bound by such modifications, alterations, or updates.

All site and product design, text, graphics, interfaces, and the selection and arrangements thereof are copyright © 2010 Genuine Bijoux. All rights reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Genuine Bijoux or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Genuine Bijoux, is strictly prohibited by law and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Copyright Notice

This Website is Protected by the Copyright Laws of the United States of America. A copyrighted work may not be copied, reproduced, distributed, or publicly displayed without the consent of the author or copyright owner. Any unauthorized use of this website or any of its contents, in whole or in part, shall be considered copyright infringement. It is illegal for anyone to violate any of the rights provided by the copyright laws to the owner of this copyright. If you infringe this copyright, you may be liable to the owner for relief such as impounding, injunction, and disposition of infringing articles, actual damages, attorney’s fees, as well as any profits that resulted from the infringement. If you committed the infringement willfully, you may be liable for statutory damages of up to $150,000. For information regarding the authorized use of any of the contents of this website, contact the website owner directly.

Disclaimer

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, Genuine Bijoux, disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties or merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Genuine Bijoux does not represent or warrant that the information accessible via this site is accurate, complete, or current. Price and availability information is subject to change without notice. Shipping is subject to change without notice.

Order Acceptance

Your receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Genuine Bijoux reserves the right, without prior notification, to limit the quantity ordered of any item and/or to refuse service to any customer. Verification of your information may be required beforewe accept any order.

Limitation of Liability

In no event shall Genuine Bijoux be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, even if Genuine Bijoux has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

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